Returns & Exchanges
Due to the perishable nature of our raw honey products, we offer a 30-day satisfaction guarantee to ensure you receive only the highest quality harvest. If your order arrives damaged or does not meet your expectations, we are committed to making it right through a replacement or refund.
Contact Support
Email our hive support team within 30 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
For items damaged during transit, please attach a clear photo of the packaging and the product to help us process your claim faster.
Await Approval
Our team will review your request within 2 business days; if approved, we will provide a return authorization and a prepaid shipping label if a return is required.
Receive Refund or Replacement
Once processed, we will ship out a fresh jar of honey at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing